Privacy Policy
How Dunnell Telephone collects, uses and protects information about our customers.
Effective [effective date]. This policy explains how Dunnell Telephone Company collects and uses information about our customers.
Information we collect
Name, service and billing address, phone number, email address, account and service details, call detail records, and payment information. Card and bank details entered online are collected and stored by our payment processor; we do not store full card numbers.
How we use it
To provide, maintain and bill for service; to respond to support requests; to provide 911 and directory services as required; to protect our network and prevent fraud; and to comply with law.
Customer Proprietary Network Information (CPNI)
Information about the telephone services you use and your calling records is protected under federal law (47 U.S.C. § 222). We will not use or disclose your CPNI for marketing without your consent, and we verify your identity before discussing call detail records.
Sharing
We do not sell your personal information. We share it only with service providers who help us operate (such as payment processing, billing and network vendors), with 911 and emergency services, and when required by law or legal process.
Our website and online billing
This website does not use cookies, analytics or advertising trackers. Online billing uses a session cookie to keep you signed in.
Security and retention
We use reasonable safeguards to protect your information and keep it only as long as needed for service, billing and legal requirements.
Your choices
You may review or correct your account information, or ask questions about this policy, by calling 507-695-2730 or writing to P.O. Box 733, Judson, TX 75660.